Refund policy

30-Day Happiness Guarantee

You never need to ship anything back. If your necklace arrives damaged, incorrect, or simply isn't what you hoped for, email support@xentrovaltd.com within 30 days of delivery with a photo. We'll send a free replacement or issue a full refund — your choice. In most cases you keep the original piece.

Wrong sign sent? Print or finish defect? Damaged in transit? Send one photo. We replace it free, no questions, and you keep the original.

Changed your mind? Contact us within 30 days of delivery and we'll refund your full purchase price. No return shipping, no restocking fee, no forms.

Refunds are issued to your original payment method within 5 business days of approval. There are no "final sale" items — every order, including discounted ones, is covered by this guarantee.

A note on our pieces: each necklace is made to order in the United States. Screen colors vary slightly, so the finish may differ marginally from your monitor — if you're not happy with it, the guarantee above applies.